We process orders within 24-48 hours, and you’ll receive a tracking number as soon as it ships. Delivery times may vary depending on your location, but most customers receive their orders within 2-7 business days.

Your nicotine strength depends on your smoking history. Light smokers should consider 3-6 mg, moderate smokers may prefer 6-12 mg, and heavy smokers often choose 12-20 mg or nicotine salts. If you’re unsure, start with a lower strength and adjust gradually to find what suits you best. Read our first time vape buying guide for more info.

Yes! Most of our products come with a 60-day warranty. If you experience any issues, we’re here to help with easy returns or exchanges.

Yes! We offer free pickup from our London, Ontario home office. Local delivery is also available within London for qualifying orders. Just select your preference at checkout.

Finding the right vape depends on your needs. Beginners often choose simple pod systems or disposables for ease of use, while cloud chasers prefer mods with adjustable power and sub-ohm tanks. Casual vapers might go for portable devices or disposables. Still unsure? Our team is happy to help—just reach out for personalized recommendations.